We're here to help.
Check the common issues below, or email us and we'll get back to you within one business day.
Quick answers.
What is your refund policy? +
All sales are final. If something went wrong on our end, email support@festoso.app and we'll make it right.
My guests can't join — what's wrong? +
Check that you're sharing the correct event password. If guests are on Android, have them use the web join page rather than looking for an app to install.
Media isn't uploading +
Media uploads over a background queue — give it a minute, especially on poor wifi. If uploads are stuck after 10 minutes, force-quit the app and reopen it.
I can't log into my account +
Use the "Forgot password" link on the sign-in screen. If you still can't access your account, email support@festoso.app.
How do I delete my data? +
In the app, go to Account → Your data → Delete. This permanently removes all your events, media, and account data. GDPR/CCPA deletion requests are honored within 30 days.