Common questions.
Everything you need to know about Festoso before your first event.
Setup and joining.
How do guests join? +
Guests scan the event QR code and enter the password — no account required. On iPhone they can tap an App Clip card and join without installing anything. On Android or any phone they join through a web page.
Do guests need to create an account? +
No. Guests join anonymously by default. They can optionally add a display name and email for photo-finding features.
How long does setup take? +
Under a minute. Name your event, set a password, and share the QR. That's it.
Does Festoso work for non-wedding events? +
Yes — any private event works: birthday parties, corporate events, product launches, fundraisers, family reunions.
Tiers and billing.
What does the Free tier include? +
100 photos and videos, up to 10 guests, 7-day retention. No credit card required.
What is Event Plus vs Event? +
Event Plus ($59) includes AI content moderation bundled at no extra cost. Event ($34) has the same media and retention limits but AI moderation is a $5 add-on.
Do you offer refunds? +
All sales are final. If something went wrong on our end, email support@festoso.app and we'll make it right.
Photos, video, and storage.
What media types are supported? +
Photos, bursts, and videos up to 2 minutes. Free tier: 200 MB per video. Paid tiers: 500 MB per video.
When does my media expire? +
Free: 7 days. All paid tiers: 90 days. You can extend to 12 months ($15) or 5 years ($29) before expiry.
Can I download everything? +
Yes. The organizer can bulk-download the entire event as a ZIP. Guests can save individual photos from the gallery.
Is media stored securely? +
Yes. Media is stored encrypted on AWS S3 in us-west-2. Access requires a valid session or organizer token.
Data and privacy.
Who can see event photos? +
Anyone with the event groupId can view photos via the slideshow. Event passwords protect the organizer dashboard and upload access.
Can guests delete their photos? +
Yes. Guests can delete their own uploads from the gallery at any time.
How do I request a data export or deletion? +
From the Account screen, use "Your data" → Export or Delete. GDPR/CCPA rights are built in.
Do you sell data? +
No. We never sell or share guest or organizer data with third parties. See our privacy policy.
We're here to help.
Email support@festoso.app and we'll get back to you within one business day.